Returns and refunds Policy

All floor frames and their associated system components, (including brackets, stump packs, post tube and tek screws) are custom made and assembled to suit each order specifically, from non-stocked items.

Therefore, the frames and their associated components are subject to Bunnings’ standard policy for custom made items of being non-returnable.

Please check all order details carefully prior to placing your order with Bunnings as we cannot accept returns or provide refunds for any part of the floor frame system, once it has been supplied.

Please report any fault or discrepancy to Bunnings. Please also qualify with digital photos or other clear evidence to help Steel-MAX and/or Stramit  investigate, verify and rectify if necessary.

We will replace and redeliver any part or parts of the order found to be faulty, damaged or incorrect.